Knowledge Base with Q&A Pairs
Build a structured library of questions and answers your AI uses as its primary source of truth. Add, edit, and organise pairs by topic.
Built to handle support from end to end
Two things in one product. An AI that answers your customers, and a full platform for your support team.
AI Capabilities grounded in your knowledge
Every answer comes from content you control. The AI never guesses, never makes things up, and never draws on information outside your knowledge base.
Document Library
Upload PDFs and documents and the AI learns from them automatically. Your files become part of the knowledge base your bot draws from when answering customer questions.
API Integration
Connect any external REST API so the bot can pull real-time data at the moment a customer asks. Product pricing, inventory levels, event schedules and booking availability all answered live.
Knowledge Gap Analytics
Every question your bot couldn't answer is captured automatically. A clustering analysis groups them by topic and surfaces the most common gaps so you know exactly what to add next.
No Hallucination by Design
The bot only answers from content you have approved. If nothing relevant exists in your knowledge base, it serves your fallback message directly. It never guesses.
Human Handoff
When a customer needs a human, the bot hands the conversation over to a live agent with the full conversation history intact. The customer never has to repeat themselves.
Playground & Testing Tools
A built-in chat environment lets you test your bot before any customer sees it. Every answer shows which Q&A pairs, documents and API records it used to respond.
Data Isolation
Your knowledge base runs in a fully isolated environment dedicated to your business. No other client's data ever touches yours.
A complete support platform, not just a bot
Behind the AI is a full support platform. Your team gets a real inbox, proper tools and everything they need to manage customer conversations.
Unified inbox
All customer conversations in one place. Web chat, email and social media unified into a single view.
Omnichannel communication
Handle conversations from web chat, email, Facebook, Instagram, Twitter, WhatsApp and more from the same place.
Email support
Manage customer emails alongside chat and social conversations from the same inbox.
Team collaboration
Assign conversations, add internal notes, mention teammates and collaborate without ever leaving the inbox.
Reports & analytics
Track response times, agent performance and conversation volume. See which questions come up most often.
Conversation routing
Route conversations automatically to the right agent or team based on your business rules.
Labels & tagging
Organise conversations with custom labels. Filter, search and report by tag.
Business hours management
Set your support hours. The bot handles off-hours automatically and sets the right expectations with customers.
Customer satisfaction surveys
Collect CSAT scores automatically after conversations close. Track satisfaction trends over time.
Canned responses
Save and reuse approved reply templates so your agents respond faster with consistent, on-brand messaging.
Customer profiles
See the full contact history for every customer. Previous conversations, labels and notes all in one profile.
Internal notes & mentions
Leave private notes on conversations for your team and mention colleagues to get their attention instantly.
Ready to automate your customer support?